Privacy Policy

Last updated: September 14, 2026

Niko & Zoey operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Niko & Zoey is operated by Niko and Zoey LLC and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, subscribe to email or SMS communications, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, financial account information, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information, including your username, password, preferences, settings, and other information associated with your customer account.

• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about your past transactions.

• Marketing preferences, including whether you have subscribed to or opted out of email or SMS marketing communications.

• Communications with us, including information you provide when contacting customer service or otherwise communicating with Niko & Zoey.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, subscribe to email or SMS communications, complete a form, contact us, or otherwise provide us with personal information.

• Automatically through the Services, including from your device when you use our Services or visit our website and through cookies, pixels, and similar technologies.

• From our service providers, including when we engage third parties to provide technology, payment processing, analytics, marketing, fulfillment, shipping, customer support, or other services on our behalf.

• From our business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Email and SMS Marketing

We may collect your email address and phone number when you voluntarily provide them to us in order to send you product updates, new product announcements, promotions, special offers, cart reminders, back-in-stock alerts, educational content, brand updates, and other marketing communications from Niko & Zoey.

Email and SMS marketing communications may be managed through third-party service providers such as Klaviyo.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

You may opt out of marketing text messages at any time by replying STOP to a message. You may receive a final confirmation message after opting out.

For assistance with SMS communications, you may reply HELP or contact us using the information provided below.

We do not sell your phone number or SMS consent information to third parties for their own independent marketing purposes.

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to:

• Process payments.

• Fulfill and deliver orders.

• Manage customer accounts.

• Remember preferences and products you may be interested in.

• Send notifications related to your account or orders.

• Process purchases, returns, exchanges, or other transactions.

• Arrange shipping and delivery.

• Provide customer support.

• Enable customer reviews or other user-generated content.

• Recommend products that may be relevant to you.

• Personalize and improve your shopping experience.

Marketing and Advertising

We may use personal information for marketing, advertising, and promotional purposes, such as sending communications by email, text message, or other channels and showing you advertisements for Niko & Zoey products on our Services or other websites and platforms.

These advertisements may be based on products you have previously viewed, purchased, placed in your cart, or otherwise interacted with.

Security and Fraud Prevention

We may use personal information to authenticate customer accounts, provide a secure shopping and payment experience, and detect, investigate, prevent, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity.

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share passwords or other access credentials with anyone else.

Communicating with You

We use personal information to provide customer support, respond to questions or requests, communicate about purchases or accounts, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable law or valid legal process, including responding to requests from government agencies or law enforcement, participating in civil discovery or litigation, enforcing our policies and agreements, and investigating potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

These circumstances may include:

• With Shopify, vendors, and other third parties that provide services on our behalf, including website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, and fraud prevention.

• With email and SMS service providers, such as Klaviyo, to manage marketing subscriptions, communications, automated messages, and customer engagement.

• With advertising, analytics, and marketing partners to help us understand how customers interact with our Services and to provide relevant advertising.

• When you direct us, request us, or otherwise consent to the disclosure of information to a third party.

• With affiliates or entities within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

• When required to comply with applicable legal obligations, subpoenas, warrants, court orders, or similar requests.

• Where reasonably necessary to protect or defend Niko & Zoey, our Services, our users, or the rights and safety of others.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than where you reside.

We may also use Shopify features that incorporate information obtained from your interactions with our store and, where applicable, other merchants or Shopify services.

In these circumstances, Shopify may be responsible for certain processing of personal information, including responding to requests concerning information it processes for its own purposes.

To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify’s Privacy Portal at:

https://privacy.shopify.com/

Email and SMS Service Providers

We may use third-party marketing platforms, including Klaviyo, to manage email and SMS marketing communications.

When you subscribe to receive marketing communications from us, certain personal information, such as your email address, phone number, subscription status, browsing activity, purchase history, and interactions with our communications, may be processed through these platforms in order to provide the communications you requested and improve our marketing services.

Your consent to receive SMS marketing applies only to Niko & Zoey communications associated with the program to which you subscribed.

Mobile information, including phone numbers and SMS opt-in consent data, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering text messages and operating our SMS program.

Cookies and Similar Technologies

Like many websites, we and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate and improve our Services, remember preferences, understand how customers interact with the website, measure marketing performance, prevent fraud, and provide personalized advertising.

Your browser may allow you to remove or reject cookies. Please note that blocking certain cookies may negatively affect your experience using some features of the Services.

Depending on where you live, you may have additional rights to opt out of certain uses of cookies or personal information for targeted advertising.

Third-Party Websites and Links

The Services may contain links to websites, social networks, or other online platforms operated by third parties.

If you follow a link to a website that is not controlled by Niko & Zoey, you should review that third party’s privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information that you choose to post publicly or semi-publicly through third-party social networks or platforms may be visible to other users and may be used according to the policies of those platforms.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system is completely secure or impenetrable, and we cannot guarantee the absolute security of information.

Information transmitted over the internet or through other communication channels may not always be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on factors such as whether we need the information to maintain an account, provide the Services, fulfill transactions, comply with legal requirements, resolve disputes, enforce contracts or policies, or otherwise operate our business.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may apply only under certain circumstances.

Right to Access / Know

You may have the right to request access to personal information that we maintain about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

You may have the right to receive a copy of personal information we maintain about you and, in certain circumstances, request that we transfer it to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or processing for purposes considered targeted advertising under applicable privacy law.

Where available, you may exercise these rights through the privacy options presented on our website.

If you visit our website with a legally recognized Global Privacy Control preference signal enabled, we may process the signal as an opt-out request where required by applicable law.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Managing Email Preferences

You may opt out of promotional emails at any time by selecting the unsubscribe option included in our marketing emails.

Even if you opt out of promotional email communications, we may continue sending non-promotional communications, such as messages concerning orders, transactions, account activity, customer service, or other service-related matters.

Managing SMS Preferences

You may opt out of marketing SMS messages at any time by replying STOP to any marketing text message from Niko & Zoey.

After opting out, you may receive a confirmation text notifying you that you have been unsubscribed.

You may reply HELP for assistance.

Opting out of SMS marketing will not automatically unsubscribe you from email marketing, and opting out of email marketing will not automatically unsubscribe you from SMS marketing.

You may exercise your privacy rights through options available on the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain privacy requests, as permitted or required by law.

Where permitted, you may authorize an agent to submit a request on your behalf. We may require proof that the agent has authority to act for you and may separately require you to verify your identity.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to appeal a decision we make regarding a privacy request or lodge a complaint with an applicable data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

When required by applicable law, transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions may rely on recognized transfer mechanisms, such as Standard Contractual Clauses or another legally approved transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above.

We may provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, your personal information, or if you would like to exercise any rights available to you, please contact:

Niko and Zoey LLC
181 E Mombo Rd
Statesville, NC 28677
United States

Email: info@nikoandzoey.com

Website: https://nikoandzoey.com/