Return & Refund Policy

Last updated: September 14, 2026

At Niko & Zoey, we believe every dog deserves a comfortable place to rest—whether they are already home or still waiting for one.

That is why eligible Niko & Zoey dog beds come with our 180-Night Sleep Trial. We want you and your dog to have enough time to experience the bed at home and make sure it is the right fit.

If it is not, we may ask you to donate the bed to an eligible animal shelter or rescue organization rather than shipping a used bed back to us. Once the approved donation requirements are completed, we will issue the applicable refund.

This 180-Night Sleep Trial applies only to eligible dog bed orders delivered within the contiguous United States.

180-Night Sleep Trial

Your dog has up to 180 nights from the date of delivery to try an eligible Niko & Zoey dog bed.

If you are not completely satisfied, you may contact us to begin a Sleep Trial request.

Important

Please do not donate your bed before contacting Niko & Zoey and receiving approval and donation instructions from our customer service team.

Beds donated before your request has been reviewed and approved may not qualify for a refund.

Eligibility Requirements

To qualify under the 180-Night Sleep Trial:

• Sleep Trial requests generally cannot be initiated during the first 30 days after delivery, except in approved circumstances such as certain size-related issues.

• The request must be initiated within 180 days of the original delivery date.

• The Sleep Trial applies only to eligible Niko & Zoey dog beds.

• Replacement covers, accessories, custom products, gift cards, and other excluded products are not covered by the 180-Night Sleep Trial unless otherwise expressly stated.

• The bed must remain in good, donatable condition.

• Beds with significant tears, chewing damage, heavy staining, strong odors, contamination, or other substantial damage may not qualify.

• The customer must donate the approved bed to an eligible nonprofit animal shelter, rescue organization, or foster-based animal organization.

• Proof of donation must be submitted to Niko & Zoey as instructed by our customer service team.

• Niko & Zoey must approve the Sleep Trial request before the product is donated.

We reserve the right to request photographs of the bed before approving the donation.

Donation Requirements

Once your Sleep Trial request has been approved, our team will provide instructions for completing the donation.

You may be required to submit documentation including:

• A photo of the bed being donated or at the approved organization

• A donation receipt or written confirmation from the organization

• The organization’s name

• The donation date

• Other information reasonably necessary to verify the donation

Where applicable, we may also request the nonprofit organization's Tax ID or other identifying information.

The specific documentation required will be explained when your Sleep Trial request is approved.

Why We Ask You to Donate

Returning a large dog bed through traditional shipping can be costly and wasteful.

More importantly, many animals waiting in shelters or foster homes can benefit from a comfortable place to rest.

When an eligible Niko & Zoey bed does not work for your dog, donating it allows that comfort to reach another animal who may need it.

It is another way we can extend our mission beyond the dogs already at home.

Size Issues and Exchanges

If you believe you selected the wrong size, please contact us at info@nikoandzoey.com before taking any action.

Size-related requests may be handled separately from the standard 30-day minimum Sleep Trial period at our discretion.

Please do not donate, return, or discard a bed unless instructed to do so by our customer service team.

Because dog beds are large products and shipping costs can be significant, customers should review our Size Guide carefully before ordering.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is:

• Damaged during delivery

• Defective

• Missing components

• Different from the product you ordered

please contact us as soon as possible at info@nikoandzoey.com.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, when relevant

We will review the issue and determine the appropriate resolution.

Damaged, defective, or incorrectly fulfilled items are handled separately from the 180-Night Sleep Trial.

Products Not Covered by the 180-Night Sleep Trial

Unless specifically stated otherwise on the product page, the 180-Night Sleep Trial does not apply to:

• Replacement covers

• Accessories

• Custom or personalized products

• Gift cards

• Items marked Final Sale

• Other non-bed products

These products may instead be subject to our standard return requirements.

Standard Returns for Eligible Non-Bed Products

Eligible non-bed products may be returned within 14 days after delivery, unless otherwise stated on the applicable product page.

To qualify for a standard return, the item must be:

• Unused

• Clean

• Free of pet hair

• Free of stains or odors

• Undamaged

• In its original condition

• In its original packaging, where applicable

You will also need proof of purchase.

To request a return, contact us at info@nikoandzoey.com.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

We cannot accept returns of products that:

• Have been heavily used

• Have excessive pet hair

• Have stains or strong odors

• Have been chewed, torn, or otherwise damaged

• Have been altered or modified

• Are marked Final Sale

• Are gift cards

• Are custom or personalized products

Additional exclusions may apply where stated on an individual product page.

Please contact us if you are unsure whether your item qualifies.

Sale Items

Products specifically marked Final Sale cannot be returned or refunded unless required by applicable law.

Products purchased during a promotional sale are not automatically Final Sale unless clearly identified as such at the time of purchase.

Exchanges

We do not guarantee direct exchanges for every product.

For eligible accessories or non-bed products, the fastest way to receive another product may be to complete the approved return and place a separate order.

Dog bed size issues should be discussed with our customer service team before initiating any return, donation, or replacement purchase.

Contact info@nikoandzoey.com for assistance.

Refunds

Once all applicable requirements have been completed, we will notify you whether your refund has been approved.

For an approved 180-Night Sleep Trial claim, a refund will be processed after we receive and verify the required donation documentation.

For a standard return, the refund will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund.

Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

info@nikoandzoey.com

Original Shipping Charges

Unless otherwise required by law or the return results from an error by Niko & Zoey, original shipping charges are generally non-refundable.

Any shipping or return-related charges applicable to a standard return will be communicated before the return is authorized.

The donation process used under the 180-Night Sleep Trial does not require the customer to ship the approved bed back to Niko & Zoey unless we specifically instruct otherwise.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at info@nikoandzoey.com.

We cannot guarantee that an order can be canceled or modified after it has entered processing, production, or fulfillment.

Our Promise

Niko & Zoey was created around a simple belief: the animals we love deserve comfort, care, and thoughtful design.

Our 180-Night Sleep Trial is intended to give customers confidence when choosing a Niko & Zoey bed while creating an opportunity for eligible returned beds to help animals still waiting for a home.

Comfort for yours. Hope for another.

Contact Us

Questions about returns, refunds, the 180-Night Sleep Trial, donations, damaged products, or exchanges can be directed to:

NIKO AND ZOEY LLC
181 E Mombo Rd
Statesville, NC 28677
United States

Email: info@nikoandzoey.com
Website: https://nikoandzoey.com/